Fulfillment Policy

This Fulfillment Policy describes the way we provide services to our clients. It explains our payment terms, service provision, and cancellation policy. Please review this policy carefully before engaging our services.

If you have any questions, you can email us at info@NavigateCPAs.com for additional information.

Payment

We accept payment in US dollars only. Payment for services is due upon completion of the services or as otherwise outlined in the engagement letter with our firm.

Service Provision

Our accounting services are provided in the following ways:

  • Digital Provision: Completed work, including tax returns and financial documents, will be delivered via a secure online portal, ensuring convenience and security.
  • Physical Provision: For those who prefer a more tangible product, hard-copy returns and documents can be provided via mail or express delivery service.

We aim to complete all projects promptly and efficiently, following the timelines outlined in our engagement agreements. Should there be any delays, clients will be notified promptly.

Refunds and Returns

Due to the nature of our services, we do not offer refunds or returns. We are committed to providing high-quality accounting services and will work closely with you to ensure your satisfaction. In the event of a billing error, we will promptly rectify the error and refund any overcharged amounts.

Cancellations

While you may cancel a service at any time, please note that you will be responsible for the full payment of all services rendered up to the date of cancellation, as outlined in your service engagement agreement or payment terms. To initiate the cancellation process, please contact our office to inform us of your decision at info@NavigateCPAs.com. We will guide you through the necessary steps.

Governing Law

This Fulfillment Policy and all contracts for services are governed by the laws of the State of Maryland. This policy has been reviewed to ensure compliance with all applicable laws and regulations in the State of Maryland.

This Fulfillment Policy outlines our commitment to providing transparent and efficient accounting services. By clearly defining our payment terms, service provision methods, and cancellation policy, we aim to ensure a smooth and satisfactory experience for all our clients. We value open communication and encourage you to contact us with any questions or concerns.